Data protection

Declaration regarding the duty to provide information

The protection of your personal data is of particular importance to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, Austrian Telecommunications Act 2003). In this privacy policy, we inform you about the most important aspects of data processing within the framework of our website.

Contact us

When you contact us via the form on our website or by email, the data you provide will be stored by us for six months for the purpose of processing your request and in case of follow-up questions. We will not share this data without your consent.

Data storage

Please note that for the purpose of simplifying the purchasing process and for later contract processing, the webshop operator stores the IP address of the internet connection owner, as well as the buyer's name, address and credit card number, using cookies.

Furthermore, for the purpose of contract processing, we also store the following data: name, address, email address, and telephone number. The data you provide is necessary for the fulfillment of the contract or for carrying out pre-contractual measures. Without this data, we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the transmission of credit card data to the processing banks/payment service providers for the purpose of debiting the purchase price, to the transport/shipping company commissioned by us for the delivery of the goods, and to our tax advisor for the fulfillment of our tax obligations.

If the purchase process is cancelled, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the statutory retention period for tax purposes (7 years).

The data (name, address, purchased goods, and date of purchase) will be stored beyond this period until the product liability period expires (10 years). Data processing is based on the legal provisions of Section 96 Paragraph 3 of the Telecommunications Act (TKG) and Article 6 Paragraph 1 Letter a (consent) and/or Letter b (necessary for the performance of a contract) of the GDPR.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your device by your browser. They do not cause any harm.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not wish to do this, you can configure your browser to inform you about the setting of cookies and only allow them in individual cases.

Disabling cookies may limit the functionality of our website.

Web analytics

Our website uses features of the web analytics service Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA . This service uses cookies, which enable an analysis of website usage by users. The information generated by these cookies is transmitted to and stored on the provider's server.

On our behalf, Google uses this information to evaluate your use of our website, to compile reports on website activity, and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent this by configuring your browser to not save cookies.

Further information on the purpose and scope of data collection can be found in Google's privacy policy, which is available at http://www.google.de/intl/de/policies/privacy . Google also processes your data in the USA and has committed to the EU-US Privacy Shield.
 
Our website also contains links to other websites; these are provided for informational purposes only. These websites are not under our control and are therefore not subject to the provisions of this privacy policy. If you click on a link, the operator of that website may collect data about you and process it in accordance with their own privacy policy, which may differ from ours.
 
Our website also offers the option to interact with various social networks via plugins. These are:

  • Facebook, operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
  • Twitter, operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA
  • Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • YouTube, operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066 USA
  • Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA
  • Pinterest, operated by Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA
  • Vimeo, operated by Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA
  • Tumblr, operated by Oath, 692 Broadway, New York, NY 10012-1107, USA

When you click on a plugin from one of these social networks, it is activated and a connection is established to the respective server of that network. We have no control over the scope and content of the data transmitted to the respective operator of that social network by clicking on the plugin.

Should you wish to learn more about the type, scope and purpose of the data collected by the operators of these social networks, we recommend that you read the privacy policy of the respective social network.

Data processing is carried out on the basis of the legal provisions of Section 96 Paragraph 3 TKG as well as Article 6 Paragraph 1 Letter a (consent) and/or f (legitimate interest) of the GDPR.

Newsletter​

You have the option to subscribe to our newsletter via our website. For this, we need your email address and your confirmation that you agree to receive the newsletter.

You can unsubscribe from the newsletter at any time. Please send your cancellation to the following email address: info@solidmade.at. We will then immediately delete your data related to the newsletter distribution.

Your rights

You have the fundamental rights to information, rectification, erasure, restriction of processing, data portability, withdrawal of consent, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

You can reach us using the following contact details :

  • - by letter to: SOLIDMADE GmbH Landstraßer Hauptstraße 146/7/1, 1030 Vienna
  • - by phone at: 0664 189 7739
  • - by email to: info@solidmade.at

As of May 2018